Troubleshooting
Fix common NotiZen setup issues with Notion access, widget refreshes, Google Calendar, Pro, and Backup & Restore.
Common issues
Widget is empty
Symptom: The widget appears on the home screen, but it does not show Notion rows.
Likely cause: The database may not be shared with NotiZen, the Custom View filters may hide every row, or the selected source may not be configured anymore.
What to do
- Open NotiZen and confirm the widget source or Custom View.
- Check filters and page limit in the Custom View or header settings.
- Open Notion and share the page or database with the NotiZen integration.
- Refresh or re-save the widget setup.
No databases appear after connecting Notion
Symptom: Notion authorization finishes, but the database picker is empty.
Likely cause: The connection exists, but no usable databases are shared with the integration.
What to do
- Open the database in Notion.
- Use Notion's Share menu to share it with NotiZen.
- If the database is inside a private page, share the relevant parent page or the database itself.
- Return to NotiZen and retry the picker.
Notion says connected but the widget shows no items
Symptom: The app shows a Notion workspace, but the widget remains blank.
Likely cause: The connected workspace may not contain the selected shared database, or the view filters may no longer match the database rows.
What to do
- Confirm you are using the correct Notion workspace.
- Open the widget settings and reselect the database or Custom View.
- Temporarily simplify filters to check whether rows appear.
- Reconnect Notion if you changed accounts or removed access in Notion.
The app asks me to reconnect Notion
Symptom: NotiZen asks for Notion authorization again or reports that authorization needs attention.
Likely cause: The saved Notion session may need refresh, the account may have changed, or access may have been revoked.
What to do
- Use the reconnect action in NotiZen.
- Complete the Notion authorization flow again.
- After reconnecting, confirm the needed pages and databases are still shared.
I changed something in Notion but the widget did not update yet
Symptom: A Notion row, property, or database setting changed, but the home screen still shows the old state.
Likely cause: Android widgets refresh on a schedule and NotiZen may still be showing cached widget data.
What to do
- Open NotiZen and refresh or re-save the widget.
- Wait a moment if Android is delaying widget updates.
- If you changed database schema or shared access, reopen widget settings and save again.
The widget is not updating after installing a new app version
Symptom: Google Play installed a new version, but the widget still looks like the old version.
Likely cause: Android may keep an old widget process or RemoteViews state until the app refreshes the widget.
What to do
- Open NotiZen once after updating.
- Use the update banner restart/apply action if the app says an update was downloaded.
- Refresh or re-save the widget setup.
- If needed, remove and add the widget again.
Google Calendar events do not appear
Symptom: Upcoming Events is enabled, but no calendar items appear in the widget.
Likely cause: Google Calendar may not be connected, no calendars may be selected, the selected range may contain no events, or events could not load.
What to do
- Open widget settings and confirm Google Calendar is connected.
- Select calendars or enable the option to mirror the Google Calendar app selection.
- Check the range: Today, Today and tomorrow, 3 days, or 1 week.
- Enable all-day events if the missing events are all-day events.
- Refresh the widget after changing calendar settings.
No calendars selected
Symptom: Upcoming Events is enabled, but the widget has no calendar source.
Likely cause: The widget stores selected Google Calendar IDs per widget, and the current widget may not have any selected.
What to do
- Open widget settings.
- Select one or more calendars for Upcoming Events.
- Use mirror calendar selection if you want NotiZen to follow visible calendars from Google Calendar.
- Save the widget settings.
Pro is active but a feature still appears locked
Symptom: You subscribed through Google Play, but a Pro feature such as multiple widgets, additional Custom Views, supported property editing, advanced filters, custom sorting, header metrics, advanced visibility controls or Backup & Restore still looks locked.
Likely cause: The app may still be loading Google Play Billing status, the purchase may be pending, or the device may be using a different Google Play account.
What to do
- Wait a moment and reopen NotiZen.
- Use Restore purchases in the Pro card if it is available.
- Check that Google Play is using the same account that purchased Pro.
- Check the subscription status in Google Play.
- Contact support if Pro still does not unlock.
I cannot open a Notion page from the widget
Symptom: Tapping a widget row does not open the expected Notion page.
Likely cause: The page may have moved, may not be shared with the connected Notion account, or Android may not have an app/browser that can open the link.
What to do
- Open the same page in Notion with the account connected to NotiZen.
- Confirm the page or database is still shared with NotiZen.
- Check that Notion or a browser can open Notion links on the device.
Backup import failed
Symptom: NotiZen rejects a backup file or shows an import error.
Likely cause: The JSON may be invalid, from an unsupported schema, from a different app package, or missing widget profiles.
What to do
- Import the original JSON exported by NotiZen.
- Avoid editing the backup file manually.
- Export a fresh backup from the current version if possible.
- Contact support with the error message, but do not paste secrets or private Notion content.
My restored widget setup does not appear immediately
Symptom: A backup profile was restored, but the home screen widget does not show the restored setup yet.
Likely cause: Android may not have refreshed the widget, or a new widget restore may still be pending.
What to do
- Open NotiZen and check restored setups.
- If restoring to an existing widget, refresh the widget.
- If restoring to a new widget, complete the Android widget pin/add flow.
- Review widget settings after restore and save once.
Could not find the answer?
Support can help with setup, missing Notion databases, billing questions, and Android widget behavior.